Lead Vantage: Terms and Conditions

2. AGREEMENT TO TERMS

2.1 By registering for, accessing, or using the Services, the Customer agrees to be bound by these Terms of Service. If the Customer does not agree to these Terms, they must not use the Services.

2.2 These Terms constitute a legally binding agreement between the Customer and the Company. By continuing to use the Services, the Customer confirms their consent and agreement to be bound by the most recent version of these Terms.

2.3 The Company reserves the right, at its sole discretion, to revise, update, and change these Terms from time to time without prior notice. Any modifications will be effective immediately upon posting on the Website. The Customer's continued use of the Services following any such changes constitutes acceptance of the revised Terms.

2.4 Any new features that augment or enhance the current Services, including the release of new tools, features, or resources, shall be subject to these Terms.

3. PLATFORM INDEPENDENCE NOTICE

3.1 Lead Vantage is not affiliated with, endorsed by, or connected to LinkedIn Corporation, Meta Platforms, Salesforce, HubSpot, or any other third-party platform or service in any way. We are an independent software solution providing sales engagement and automation tools.

3.2 The Customer acknowledges and agrees that their use of the Services in connection with third-party platforms (including but not limited to LinkedIn, email service providers, and CRM systems) is subject to the terms of service and acceptable use policies of those third-party platforms. The Customer is solely responsible for ensuring their use of the Services complies with all applicable third-party terms.

10. CANCELLATION AND TERMINATION

10.1 Cancellation by Customer:

(a) The Customer may cancel their subscription at any time by providing written notice to the Company at billing@theacademy.world;

(b) To avoid charges for the subsequent Subscription Period, the Customer must provide written cancellation notice at least thirty-one (31) days prior to their recurring billing date;

(c) Cancellation notices must be sent to billing@theacademy.world and must include the Customer's account details and confirmation of cancellation request.

10.2 Insufficient Cancellation Notice:

(a) If the Customer fails to provide thirty-one (31) days' written notice prior to the billing date, the subscription will automatically renew for another full Subscription Period at the applicable rate;

(b) Charges processed due to insufficient cancellation notice will not be refunded;

(c) For monthly subscriptions, insufficient notice will result in renewal for an additional one (1) month period;

(d) For annual subscriptions (if applicable), insufficient notice will result in renewal for an additional twelve (12) month period.

10.3 Termination by Company:

(a) The Company may suspend or terminate the Customer's access to the Services immediately, without prior notice, if:

(i) The Customer breaches any provision of these Terms;

(ii) The Customer fails to pay any fees when due;

(iii) The Customer engages in conduct that the Company, in its sole discretion, determines to be abusive, harmful, illegal, or in violation of third-party rights;

(iv) Required by law or regulatory authority;

(v) The Company determines that continued provision of Services would pose a security or legal risk;

(b) The Company reserves the right to refuse service to anyone for any lawful reason at any time;

(c) Termination for breach does not relieve the Customer of the obligation to pay all fees accrued prior to termination.

10.4 Effect of Termination:

(a) Upon termination or cancellation for any reason, the Customer's right to access and use the Services will immediately cease;

(b) All of the Customer's Content may be immediately and permanently deleted from the Services upon termination;

(c) The Customer acknowledges and agrees that once Content is deleted, it may not be recoverable;

(d) The Customer is solely responsible for exporting and backing up any Content prior to termination or cancellation;

(e) The Company has no obligation to maintain or provide access to Content following termination.

10.5 Survival:

(a) The following provisions shall survive termination or expiration of these Terms: Sections 8 (Payment Terms, to the extent of outstanding payments), 11 (Data Protection and Privacy), 12 (Intellectual Property Rights), 13 (Customer Responsibilities and Warranties), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), 18 (Confidentiality), and 20 (Governing Law and Dispute Resolution).

16. INDEMNIFICATION

16.1 Customer Indemnification of Company:

(a) The Customer agrees to indemnify, defend, and hold harmless the Company, The Academy World, THE CONSULTANCY FOR BUSINESS SOLUTIONS LIMITED, and their respective affiliates, directors, officers, employees, agents, contractors, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, demands, actions, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable legal fees and court costs) arising from or relating to:

(i) The Customer's use or misuse of the Services;

(ii) The Customer's violation of these Terms;

(iii) The Customer's violation of any applicable laws, regulations, or third-party rights;

(iv) Content provided by the Customer or transmitted through the Services;

(v) Communications sent by the Customer through the Services, including allegations of spam, harassment, defamation, or violation of privacy rights;

(vi) The Customer's failure to comply with Data Protection Laws, including claims brought by data subjects, supervisory authorities, or third parties;

(vii) The Customer's failure to obtain necessary consents, permissions, or legal bases for processing Personal Data or sending marketing communications;

(viii) The Customer's violation of third-party platform terms of service (including LinkedIn, email service providers, CRM systems);

(ix) Intellectual property infringement claims related to the Customer's Content;

(x) Claims that the Customer's use of the Services violates any law or infringes upon any third-party rights;

(xi) Negligent or wrongful acts or omissions by the Customer or the Customer's employees, contractors, or agents.

16.2 Indemnification Procedure:

(a) The Indemnified Parties will:

(i) Promptly notify the Customer in writing of any claim subject to indemnification;

(ii) Provide reasonable cooperation (at the Customer's expense) in the defence of such claim;

(iii) Allow the Customer to control the defence and settlement of such claim;

(b) The Customer shall not settle any claim in a manner that admits liability on behalf of or imposes obligations on the Indemnified Parties without the Company's prior written consent;

(c) Failure to provide prompt notice shall not relieve the Customer of indemnification obligations except to the extent the Customer is materially prejudiced by such delay.

16.3 Company's Right to Participate:

(a) The Company reserves the right, at its own expense, to participate in the defence of any claim subject to indemnification with counsel of its own choosing;

(b) The Company may assume exclusive control over the defence and settlement of any claim if the Customer fails to reasonably defend such claim.

17. TECHNICAL SUPPORT

17.1 Support Availability:

(a) Technical support is provided only to paying account holders with active subscriptions;

(b) Support is available via email at support@theacademy.world during normal business hours;

(c) The Company does not guarantee specific response times but will make reasonable efforts to address support requests in a timely manner;

(d) Support availability and response times may vary based on subscription tier.

17.2 Scope of Support:

(a) Technical support covers:

(i) Account access and login issues;

(ii) Core platform functionality and feature usage;

(iii) Basic troubleshooting and guidance;

(iv) Bug reporting and issue escalation;

(b) Technical support does not cover:

(i) Custom development or integration services;

(ii) Campaign strategy or marketing consultation;

(iii) Data migration or formatting services;

(iv) Third-party platform issues or integration debugging;

(v) Training beyond basic feature guidance.

17.3 Third-Party Dependencies:

(a) The Customer acknowledges that the Company uses third-party vendors and hosting partners to provide the hardware, software, networking, storage, and related technology required to operate the Services;

(b) The Company is not responsible for issues arising from third-party service failures, outages, or performance degradation.

18. CONFIDENTIALITY AND NON-DISCLOSURE

18.1 Definition of Confidential Information:

(a) "Confidential Information" means all non-public information disclosed by one party (the "Disclosing Party") to the other party (the "Receiving Party") that:

(i) Is designated as confidential at the time of disclosure; or

(ii) Should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure;

(b) Confidential Information includes, without limitation:

(i) Business operations, strategies, plans, and forecasts;

(ii) Customer lists, prospect data, and contact information;

(iii) Financial information, pricing, and commercial terms;

(iv) Technical information, software code, algorithms, and processes;

(v) Marketing strategies, campaigns, and materials;

(vi) Research, know-how, and trade secrets;

(vii) Information about potential acquisition targets, partnerships, or business opportunities;

(viii) Any information that might be of value to a competitor or that might cause economic loss or substantial embarrassment if disclosed.

18.2 Obligations:

(a) The Receiving Party agrees to:

(i) Maintain the confidentiality of all Confidential Information;

(ii) Not use Confidential Information except as necessary to perform obligations or exercise rights under these Terms;

(iii) Not disclose Confidential Information to any third party without the prior written consent of the Disclosing Party;

(iv) Protect Confidential Information using at least the same degree of care used to protect its own confidential information, but in no event less than reasonable care;

(v) Limit access to Confidential Information to employees and contractors who have a legitimate need to know and who are bound by confidentiality obligations at least as restrictive as those set forth herein.

18.3 Exceptions:

(a) Confidential Information does not include information that:

(i) Is or becomes publicly available through no breach of this Agreement;

(ii) Was rightfully in the Receiving Party's possession prior to disclosure by the Disclosing Party;

(iii) Is rightfully received by the Receiving Party from a third party without breach of confidentiality obligations;

(iv) Is independently developed by the Receiving Party without use of or reference to the Disclosing Party's Confidential Information;

(b) The Receiving Party may disclose Confidential Information if required by law, regulation, court order, or governmental authority, provided that:

(i) The Receiving Party provides the Disclosing Party with prompt written notice of such requirement (unless prohibited by law);

(ii) The Receiving Party cooperates with the Disclosing Party's efforts to seek a protective order or other appropriate remedy;

(iii) Disclosure is limited to the minimum extent required by the legal obligation.

18.4 Duration:

(a) The obligations set forth in this Section 18 shall survive termination or expiration of these Terms and shall continue for a period of five (5) years from the date of disclosure of the Confidential Information.

19. GENERAL PROVISIONS

19.1 Entire Agreement:

(a) These Terms of Service, together with the Lead Vantage Privacy Policy and any other referenced policies or schedules, constitute the entire agreement between the parties regarding the Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral;

(b) Any prior versions of these Terms are hereby superseded and replaced in their entirety.

19.2 Amendments and Modifications:

(a) The Company reserves the right to modify these Terms at any time at its sole discretion;

(b) Material changes will be notified to Customers via email or by posting a notice on the Website;

(c) The Customer's continued use of the Services following notification of changes constitutes acceptance of the modified Terms;

(d) If the Customer does not agree to modified Terms, the Customer must immediately cease use of the Services and may cancel their subscription in accordance with Section 10.

19.3 Severability:

(a) If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable;

(b) If such modification is not possible, the invalid provision shall be severed from these Terms;

(c) The validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.

19.4 Waiver:

(a) No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision;

(b) No waiver shall be effective unless in writing and signed by the party against whom it is asserted;

(c) The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that party's right to later enforce that provision or any other provision.

19.5 Assignment:

(a) The Customer may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without the prior written consent of the Company;

(b) The Company may assign these Terms, in whole or in part, to any affiliate, subsidiary, successor, or purchaser of substantially all of its assets or business without the Customer's consent;

(c) Any attempted assignment in violation of this section shall be void;

(d) Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

19.6 Relationship of the Parties:

(a) The parties are independent contractors;

(b) These Terms do not create a partnership, joint venture, agency, employment, or franchise relationship;

(c) Neither party has the authority to bind the other or to incur obligations on the other's behalf without prior written consent.

19.7 Third-Party Beneficiaries:

(a) These Terms are for the sole benefit of the parties and their permitted successors and assigns;

(b) These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than the parties;

(c) No third party shall have any right to enforce any provision of these Terms.

19.8 Notices and Communications:

(a) All legal notices, demands, or communications required or permitted under these Terms must be in writing and shall be deemed given:

(i) When delivered personally;

(ii) One business day after being sent by a reputable overnight courier service;

(iii) Three business days after being sent by registered or certified mail, return receipt requested;

(iv) When sent by email to the registered email address (provided that a confirmatory copy is sent by one of the other permitted methods);

(b) Notices to the Company shall be sent to:

THE CONSULTANCY FOR BUSINESS SOLUTIONS LIMITED

T/A The Academy World

2 Church Close

Clapham Village

West Sussex

BN13 3XP

United Kingdom

Email: support@theacademy.world

(c) Notices to the Customer shall be sent to the email address registered with the Customer's account;

(d) The Customer agrees to receive administrative and legal notices about the Services electronically via email or postal mail.

19.9 Headings:

(a) Section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

19.10 Language:

(a) These Terms are drafted in the English language;

(b) If these Terms are translated into any other language, the English language version shall prevail in the event of any conflict or ambiguity

20. GOVERNING LAW AND DISPUTE RESOLUTION

20.1 Governing Law:

(a) These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of England and Wales;

(b) The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

20.2 Jurisdiction:

(a) The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the determination of any disputes arising out of or in connection with these Terms;

(b) The Customer hereby waives any objection to venue in the courts of England and Wales, including any assertion of the doctrine of forum non conveniens or any similar doctrine.

20.3 Dispute Resolution Procedure:

(a) In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, the parties shall first attempt to resolve the matter through good faith negotiations;

(b) Either party may initiate negotiations by providing written notice to the other party describing the nature of the dispute;

(c) Senior representatives of each party shall meet (in person or via video conference) within fourteen (14) days of such notice to attempt to resolve the dispute;

(d) If the dispute is not resolved within thirty (30) days of the initial notice, either party may pursue other available remedies.

20.4 Arbitration:

(a) If the parties are unable to resolve a dispute through good faith negotiations as described in Section 20.3, either party may elect to submit the dispute to binding arbitration;

(b) Arbitration shall be conducted in accordance with the Arbitration Act 1996;

(c) The arbitration shall be conducted in England and Wales at a location mutually agreed by the parties or, failing agreement, as determined by the arbitrator;

(d) The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties or, failing agreement within fourteen (14) days, appointed in accordance with the rules of an appropriate arbitration institution;

(e) The arbitrator shall have no authority to:

(i) Add parties to the arbitration;

(ii) Vary or modify any provision of these Terms;

(iii) Award punitive or exemplary damages;

(iv) Certify a class or conduct class arbitration;

(f) The arbitrator shall be bound by the governing law specified in Section 20.1;

(g) Each party shall bear its own costs and legal fees;

(h) The arbitrator's fees and expenses shall be shared equally by the parties unless the arbitrator determines otherwise based on the outcome;

(i) The decision of the arbitrator shall be final and binding upon the parties;

(j) Judgment upon the award may be entered in any court having jurisdiction.

20.5 Exceptions to Arbitration:

(a) Notwithstanding Section 20.4, the Company may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, trade secrets, or Confidential Information without first submitting to arbitration.

20.6 Waiver of Jury Trial:

(a) TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE PARTIES HEREBY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER SOUNDING IN CONTRACT, TORT, OR OTHERWISE.

20.7 Class Action Waiver:

(a) TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MULTIPLE PLAINTIFF, OR SIMILAR PROCEEDING;

(b) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR ENGAGE IN ANY CLASS ARBITRATION.

21. CONTACT INFORMATION

21.1 For questions, concerns, or notices regarding these Terms of Service, the Customer may contact the Company as follows:

THE CONSULTANCY FOR BUSINESS SOLUTIONS LIMITED

Trading as The Academy World

Registered Office:

2 Church Close

Clapham Village

West Sussex

BN13 3XP

United Kingdom

Company Number: 14820561

VAT Number: GB440362426

General Enquiries: support@theacademy.world

Billing Enquiries: billing@theacademy.world

Telephone: 07833 494495

Website: https://www.theacademy.world/leadvantage

21.2 Normal business hours are Monday to Friday, 9:00 AM to 5:00 PM GMT, excluding public holidays.

22. ACCEPTANCE OF TERMS

By registering for, accessing, or using the Lead Vantage Services, the Customer acknowledges that:

(a) They have read and understood these Terms of Service in their entirety;

(b) They agree to be bound by all provisions of these Terms;

(c) If acting on behalf of an organisation, they have the authority to bind that organisation to these Terms;

(d) They understand that violation of these Terms may result in immediate termination of their account and potential legal action.

These Terms of Service are effective as of the date the Customer first accesses or uses the Services.

END OF TERMS OF SERVICE

Version: December 2025

Last Updated: December 2025

© 2025 THE CONSULTANCY FOR BUSINESS SOLUTIONS LIMITED trading as The Academy World. All rights reserved.